CollabMD Privacy Policy
Last Updated: October 2025
Overview
CollabMD provides a comprehensive healthcare technology platform to healthcare providers and agencies. Your personal and health information is controlled by your healthcare provider and protected in accordance with HIPAA regulations.
Information We Collect
CollabMD collects and stores only the minimum necessary information required to provide platform services to your healthcare provider, which may include:
- Contact information (name, phone number, email address)
- Appointment and scheduling information
- Clinical documentation and forms
- Authentication and account access data
- Other information necessary for your healthcare provider to deliver services to you
How We Use Your Information
Information is used solely to enable your healthcare provider to deliver services to you, including:
- Appointment scheduling and reminders
- Secure communication between you and your provider
- Clinical documentation and record management
- Secure account access and authentication
- Delivery of forms, documents, and other required materials
Access to Your Information
Your information stored in the CollabMD platform is only accessible by the healthcare provider or agency that is providing services to you. CollabMD staff do not access your personal health information except as necessary for technical support or as required by law.
HIPAA Compliance
All information is protected in accordance with HIPAA regulations. CollabMD serves as a Business Associate to healthcare providers and maintains appropriate safeguards to protect your protected health information (PHI).
Your Rights
You have the right to:
- Request a copy of any information stored about you by contacting your healthcare provider
- Request corrections to your information
- Opt-out of non-essential SMS communications by replying STOP to any message
- Request an accounting of disclosures as permitted under HIPAA
Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. Information is only shared:
- With your healthcare provider to deliver services to you
- With service providers who assist in platform operations (under strict confidentiality agreements)
- As required by law or court order
Data Security
We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your information from unauthorized access, disclosure, or misuse.
Contact Us
For questions about this privacy policy or to exercise your privacy rights, please contact your healthcare provider directly. For technical support, you may email [email protected]